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FAQs

Products

Our sizing is based on Australian Standards. A sizing guide can be found here. Please note, the 'Come Fly With Me' Collection is designed to be an oversised fit and Georgia wears a size S in all images. 

Our garments are made from 100% cotton and they are lightweight and breathable. 

CARE INSTRUCTIONS:
- Gentle cold wash with like colours
- Do not bleach or wring
- Cool iron inside out
- Do not tumble dry
- Do not dry clean

New product and restock information will be posted our Instagram account @lovegeorgiaelliott.

You can also sign up to our VIP list at the bottom of our homepage to be the first to find out about product launches and restocks.

Shipping/Returns

We offer FREE standard shipping across Australia. 
You can opt for Express Post Shipping at checkout for a flat rate of $10. 

All orders are dispatched from metro Melbourne. Please use the Australia Post delivery calculator here for estimated delivery timeframes. 

All orders are packed within 1-2 business days and shipped as soon as possible. Shipping time might vary depending on location, shipment method and other factors.

International Shipping
Unfortunately due to Covid-19, we are currently unable to ship outside of Australia. If you would like to be notified when we are able to ship internationally, please email us at hello@lovegeorgiaelliott.com.

Covid-19 Update
Australia Post and Australian couriers are currently experiencing delivery delays due to increased parcel volumes, limited flights and social distancing requirements. These delays are impacting both standard and express shipping.

We appreciate your patience - we are working with Australia Post to ensure we do everything we can to deliver to you as safely and quickly as possible. 
Please visit the Australia Post website for more information: Australia Post Covid-19 Impacts.

If you would like to return your garment, please email us at hello@lovegeorgiaelliott.com, with your order number and reason for the return.

We are confident you'll be happy with your PJs! If for any reason this is not the case, we accept returns based on the below:
- Item(s) must be returned within 14 days of receiving your item(s).
- Item(s) must be unworn, unwashed and must have the original tag still attached.
- Item(s) must be returned in their calico bag.
- Please note, the eye mask must be returned with the set. The other gifted items do not need to be returned.

If you item(s) match all of these conditions, you can lodge a return with us. You can read our Returns Policy here.
If your garment is faulty, please email us at hello@lovegeorgiaelliott.com.

Who pays for returns shipping?
All shipping on exchanges and returns are paid for by the customer (unless the garment is faulty). We recommend you use a prepaid trackable method like Australia Post to ensure safe and documented delivery. Georgia Elliott will take no responsibility for missing returns without proof of delivery.
For any questions or concerns, please email us at hello@lovegeorgiaelliott.com.

Please contact us at hello@lovegeorgiaelliott.com if you need to change your shipping address. If we haven't dispatched your order, we will do our best to change your address.

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