Shipping & Returns
We offer FREE standard shipping across Australia.
You can opt for Express Post Shipping at checkout for a flat rate of $10.
All orders are dispatched from metro Melbourne. Please use the Australia Post delivery calculator here for estimated delivery timeframes.
All orders are packed within 1-2 business days and shipped as soon as possible. Shipping time might vary depending on location, shipment method and other factors.
Once dispatched, expected delivery times for each region are as follows:
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
3-10 business days WA, NT, Tasmania*
1-2 business days around Australia*
*Outer-regional areas may experience slightly longer shipping times
There is an additional fee for international shipping, as listed below:
New Zealand - $25
Europe - $40
United Kingdom - $35
US and Canada - $45
If you would like to ship to a region not listed, please email us at email@example.com.
Australia Post and Australian couriers are currently experiencing delivery delays due to increased parcel volumes, limited flights and social distancing requirements. These delays are impacting both standard and express shipping.
We appreciate your patience - we are working with Australia Post to ensure we do everything we can to deliver to you as safely and quickly as possible.
Please visit the Australia Post website for more information: Australia Post Covid-19 Impacts.
Returns and Refunds
If you would like to return your garment, please email us at firstname.lastname@example.org, with your order number and reason for the return.
We are confident you'll be happy with your PJs! If for any reason this is not the case, we accept returns based on the below:
- Item(s) must be returned within 14 days of receiving your item(s).
- Item(s) must be unworn, unwashed and must have the original tag still attached.
- Item(s) must be returned in their calico bag.
- Please note, the eye mask must be returned with the set. The other gifted items do not need to be returned.
If your item(s) match all of these conditions, you can lodge a return with us. Georgia Elliott reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
If your garment is faulty, please email us at email@example.com.
Who pays for returns shipping?
All shipping on exchanges and returns are paid for by the customer (unless the garment is faulty). We recommend you use a prepaid trackable method like Australia Post to ensure safe and documented delivery. Georgia Elliott will take no responsibility for missing returns without proof of delivery.
For any questions or concerns, please email us at firstname.lastname@example.org